While we hate to see you cancel your membership, if your club is open, you can send a letter to your home club requesting to cancel, or you can stop by your home club and cancel in person. However, you cannot cancel a Planet Fitness club membership via telephone or email. Plaintiff Antonio Holloway says that rather than providing customer service to address the issue, the gym has redirected all inquiries regarding billing to a telephone number that just states the gym is closed. I moved to the US from China — here are the biggest cultural differences I've noticed between the 2 countries, Bath & Body Works is now a standalone company — we visited a store and saw why it's been L Brands' secret weapon, CBA and NAB pass on RBA interest rate cut in full, but ANZ and Westpac defy Treasurer Josh Frydenberg's orders, How to watch Netflix on your TV in 5 different ways, The incredible story of Ferrari's 72-year journey from an upstart racing team to a $27 billion luxury brand. You only have two official options: visiting in person or sending a letter. Here’s what’s compatible with Apple’s workout app, You need an Apple Watch to sign up for Apple Fitness Plus, but not for every workout – here’s why, I adopted a dog in 2020, and this handheld vacuum cleaner helped me keep fur off every surface in my house, A company in Uganda is turning the waste from bananas into rugs, place mats, and baskets, How metalworkers in India are keeping the 600-year-old craft of Bidri art alive, Doing these 24 uncomfortable things will pay off forever, Yes, Apple just killed iTunes — here's what that means for your library of music, movies, and TV shows. Planet Fitness is a popular chain of fitness centers (it had more than 15 million members as of March 2020), but the franchise has not embraced modern customer service practices, especially when it comes to canceling membership plans. 10 reviews of Planet Fitness "There are much better gyms out there. Visit your home club and speak to someone at the front desk about your account. Planet Fitness said all accounts are suspended while gyms are closed during the coronavirus (COVID-19) outbreak. If you need to step away from your Planet Fitness membership temporarily and would prefer not to cancel it entirely, you may be able to put your account on hold. In … PE@PF sessions are done in small groups, free to our members, and available on a first-come, first-served basis. Gyms were forced to shut down in March 2020 to try to curb the spread of Covid-19, crippling the fitness industry, which is a $32 billion market in the U.S. Copyright © 1997 - 2021 Planet Fitness Franchising, LLC. Planet Fitness did not respond to … We do recommend that you consult with your medical practitioner first, before returning to the club, particularly if you are over 60 or have co-morbidities (underlying conditions). Planet Fitness, Inc. (NYSE: PLNT), one of the largest and fastest-growing global franchisors and operators of fitness centers with more members than any other fitness brand, today announced updates to its business operations. Unfortunately, the rules vary from club to club, so you should reach out to customer service at the location where you have a membership. Membership upgrade, though, can be done online. (Photo by Andrew H. Walker/Getty Images for Planet Fitness) (Getty Images) DETROIT – Planet Fitness said all accounts are suspended while gyms are closed during the coronavirus (COVID … Here are the steps to canceling a Planet Fitness membership on behalf of a deceased loved one. Once you join it's very difficult to cancel your membership. Totaling it up, from the end of 2018 to the start of the COVID-19 pandemic in the U.S., the company had added 3 million members -- … Does Blink have new cleaning policies? If you have already contacted your home club and still need help, please contact the Member Services Team. How are you handling social distancing in the gym? This gave members very little incentive to cancel their memberships early on. Binenstock's says Planet Fitness canceled his membership, and not only does he want an apology, he also wants a refund. After gyms reopen, 200 Planet Fitness members may have been exposed to COVID-19. I have questions about my membership and COVID-19. There may be circumstances under which you can cancel your membership without penalty or for a small fee. Yes, we will put a number of measures in place to support members that are in a vulnerable group, this includes members who have co-morbidities (underlying conditions) or members who are over 60. Total revenue for Planet Fitness declined by 77.9 percent in second quarter 2020, the company announced on Aug. 4. Also it is very irritating that the music and the video are completely not in sync. If you are cancelling because you’re unsatisfied with your Planet Fitness location, please speak with your local club manager before making your final decision. I have a green or blue membership. In fact, about 20% of app-holders aren’t members, Rondeau said. Planet Fitness policies can be found on the Planet Fitness policies page. Or you can send a letter to cancel your membership. Planet Fitness Celebrates Members Who Pay for ... and that they waited an average of 2.3 months from their last gym visit to finally cancel their memberships. Ina Opperman. Planet Fitness said all accounts are suspended while gyms are closed during the coronavirus (COVID-19) outbreak. And mail them to cancel their membership. Either visit in person and speak to someone at the front desk or call your club. This Man’s Breakup Letter to Planet Fitness Is Our New Favorite Way to Cancel a Membership this link is to an external site that may or may not meet accessibility guidelines. 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